Hospitality Supervisor Course - Leading from the front
Restaurant Operations & Managing the floor as a Supervisor

Brief
This course is designed to help individuals looking to progress in hospitality to the next level as a supervisor. This vocational one-day course covers the practical elements of a catering environment with guidance and knowledge provided in the process.
 
Course content
Introduction to Hospitality & Standards  
Understanding Restaurant Operations
Conflict Management
Sales Technique
Points of service – Enhancing guest experiences
Order making – Restaurant short hand & managing the pass
Payment and Tips – Cash handling, processes
Styles of Service – Restaurant
The Importance of team service – technique
Headwaiter Skillset, Top Tips & Your Hospitality Glossary
 
Learning Objectives
Understanding how to use body language to your advantage
How to sell effectively
How to manage conflict
Re-cap essential must haves in a front of house role
Understanding the flow of service
Maximising spends per head
Knowledge of the different styles of service
Why is team work important
 
Course Duration
7 hours including refreshment breaks and allowance for a lunch break
 
Couse includes
Training manual and work book is provided with a professional waiter’s friend.
Certificate to qualify for industry standards including all skills covered with a written reference.
Renard Resources will be your referee and confirm your aptitudes for the completed course.
Training is provided by a REC (Recruitment and Employment Confederation) accredited company
 
Course Dates
 
Friday 16th February 2018
Friday 23rd February 2018 

Friday 16th March 2018
Thursday 29th March 2018 

Location
Renard Training Academy 4th Floor, 26-28 Hammersmith Grove, London, W6 7HA
 
Your requirements
We will provide you recommendations of your attire for the course to ensure you get the most from the training.
 
Contact 
To find our more contact Neil Preston  npreston@renardresources.com or call him on 020 7240 9555

Price
For Renard Staff £50.00 inc VAT
For external £100.00 inc VAT 
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