The first skill focuses on your team. Your team consists of some great people, but they can get stressed and they have a lot to do. So, you must deal with conflicts and demotivation. This is where you must manage your people with emotional intelligence. You must adapt your people management skills to different situations, different people. This also means giving feedback, understanding values and understanding each person in your team. They are individuals with different needs from you as their manager. So, you need to have a full range of skills to support each member of your team. Managing people is not easy.
As a manager, you need to understand all the basic financial reports of the company – including the Profit & Loss, the Balance Sheet and the Annual Reports.
You are also expected to master cost analysis, let’s not forget budgeting and forecasting this is probably one of the toughest parts of a manager’s role.
You don’t always have direct control over all the people and processes, and still you need to reach your goals.
So, you have to work with lots of different people across the company to implement your strategy. This is where you need to focus on collaboration.
It is very important to be able to positively influence your colleagues, get them to buy in to your goals and implement your strategy.
As a manager, you must communicate. You need to make presentations and communicate to senior management & Owners one minute and then communicate to your team the next minute.
You need to be able to get people to listen to you, remember and buy in to your goals and act on the information that you communicate to them.
Negotiation Skills are a key part of every managers’ role. You must negotiate with your team, business partners & suppliers.
You need to be able to develop win-win strategies using the best practice of negotiations. You need to know when to negotiate and when to stop. Negotiating is a skill you can learn.
Understanding How All Parts of the Restaurant Work Together
It is not enough to just focus on your team, no one works in a silo. So, you need to be a great “all-round manager” who understands how all the different parts of the restaurant work together and achieve the overall results.
But we very often don’t spend enough time trying to understand what our colleagues do and why they do it and that contributes to the success of the company.
So, it is important to understand the overall strategy, the financial goals, the impact of your leadership.
Fundamental Management Skills
Yet, if you are starting, you need to start with the basics. You need to understand your role as a manager today.
This is very different to being a manager 10 years ago. Just telling people what to do, doesn’t work anymore. It might be necessary sometimes, but it won’t get you very far.
So, you must make sure you have all your basic management skills in place. First, you need to be a good coach and learn how to get the most out of your team. Motivation is a key part of performance, so you need to be able to motivate your team all the time. Don’t forget you also need to motivate yourself every day. You also can’t do everything yourself, so you must be able to delegate and know what to delegate and when to delegate. You can’t control everything any more either, so you must trust your team too.
We know that is not easy, but you to have to do it. And let’s not forget about performance management – as a manager you need to make sure that you and your team are on track, delivering the results and know where you are going.
Thomas Thornicroft - Recruitment Consultant
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